FAQ
WHAT SHOULD I EXPECT DURING THE FIRST VISIT?
The very first session is different than any other session because I have to get a lot of information/paperwork from you, and I discuss how I keep that information and your records confidential.
This first session is an in-depth consultation, where I go into more detail about what to expect from therapy, and you and I both take some time to get to know each other and learn what has led you to begin therapy. We also will talk about your goals for our work together, and you can ask me any questions you may have about the therapy process or what it’s like working with me.
You can save time by downloading your paperwork here, and filling it out before our first session.
I’VE NEVER DONE THERAPY BEFORE, AND I’M KIND OF NERVOUS. WHAT SHOULD I EXPECT FROM WORKING WITH YOU AND FROM THERAPY IN GENERAL?
It is very normal to experience some nervousness about starting therapy for the first time! You can be certain that you will be in a secure and safe space and everything we discuss will remain confidential.
WHAT FORMS OF PAYMENT DO YOU TAKE?
Bank deposits and transfers, payments via PayPal, Airtel money and cash. At this point no credit or debit card facilities are in use. Cheques are made payable to Barbara Masengu.
Payments are made before sessions.
WHAT IF I HAVE TO MOVE OR CANCEL AN APPOINTMENT?
I understand that things come up, so you can cancel or reschedule your appointment with at least 24 hours notice. If it’s less than 24 hours notice, you will be charged for the appointment.
HOW MUCH DO THERAPY SESSIONS COST?
Sessions are K400 for a standard 50 minute session. I also offer longer sessions when appropriate, and often encourage couples to attend 80 minute sessions whenever possible, which are K650 per session.
WHEN ARE YOU AVAILABLE FOR SESSIONS? DO YOU OFFER EVENING OR WEEKEND APPOINTMENTS?
Availability may change slightly from week to week. Generally, I see clients on Mondays and Wednesdays between 9am and 7pm in order to cater for those that can not make it during traditional working hours. Tuesday and Thursday 9am to 5pm is reserved for tele-therapy which takes place online.
I book all sessions on a first come, first serve basis, and sessions outside of typical work hours (evenings) do tend to fill up quickly. Please contact me to find out what I have open on any given week.
HOW MANY SESSIONS WILL I NEED?
A minimum of three sessions are needed to allow you to benefit from the service I offer. As each person and their circumstances are unique, follow up appointments will depend on how we are progressing together.